Terms and Conditions

Welcome to our online record store. We invite you to carefully read the following terms and conditions that govern the use of our platform and the purchase of our products. By accessing and using this website, you agree to comply with these terms and conditions. If you do not agree with any of them, we recommend that you do not use our service.

  1. Store Information

The online record store is operated by SOUL4REAL, a legally established and duly registered entity. Our contact information is as follows:

  • Company name: SOUL4REAL
  • Address: Cosme Echevarrieta 15 – 48009 Bilbao (SPAIN)
  • Email: soul4realrecordlabel@gmail.com
  • Tax identification number: 30598327R
  1. Products and Prices

2.1 Product Description: We strive to provide accurate and up-to-date descriptions of the products we offer in our online store. However, we do not guarantee that the information is complete, accurate, reliable, or error-free. If you have any questions about a particular product, we recommend that you contact us before making a purchase.

2.2 Prices: The prices of our products are indicated in the local currency and are subject to change without prior notice. We reserve the right to modify prices at any time, but we commit to apply the current price at the time of purchase.

  1. Purchasing Process

3.1 User Registration: To make a purchase in our online store, it is not necessary to register as a user by providing truthful and up-to-date information. You are responsible for maintaining the confidentiality of your login data and restricting access to your account.

3.2 Purchase Process: To buy a product, you must follow the instructions provided in our online store. During the purchase process, you will be asked to provide personal and payment information. Make sure to accurately and truthfully complete the required fields.

3.3 Purchase Confirmation: Once you have made a purchase, you will receive an email confirmation with the details of your order. This confirmation does not constitute acceptance of your order but confirms that we have received your request. We reserve the right to cancel or reject an order at any time for various reasons, including, among others, product unavailability or errors in price or product description.

  1. Shipping and Delivery

4.1 Shipping Methods: We strive to provide flexible and reliable shipping options. When making a purchase, you can select the shipping method that best suits your needs, subject to availability and shipping restrictions.

4.2 Delivery Times: We will make every effort to meet the indicated delivery times. However, we are not responsible for delays caused by circumstances beyond our control, such as natural disasters, strikes, logistical problems, or force majeure situations.

4.3 Shipping Costs: Shipping costs will be calculated and displayed during the purchase process. These costs will be the responsibility of the buyer and will be added to the total order price.

  1. Returns and Refunds

5.1 Return Policy: If you are not satisfied with your purchase, you have the right to return the product within [X] days from receipt, provided that the product is in its original condition and has not been used, damaged, or altered. To request a return, you must contact our customer service and follow the provided instructions.

5.2 Refunds: Once we have received and verified the returned product, we will process the corresponding refund. The refund will be made using the same payment method used in the original purchase, unless otherwise agreed.

  1. Intellectual Property

All intellectual property rights related to the products, the online store, and the content of this website are the exclusive property of SOUL4REAL or their respective owners. Reproduction, distribution, modification, or unauthorized use of any material without the prior written consent of the rights holder is prohibited.

  1. Limitation of Liability

To the maximum extent permitted by law, SOUL4REAL shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, the online store, or the information contained on this website.

  1. Applicable Law and Jurisdiction

These terms and conditions are governed by the current laws of the country (SPAIN), and any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the competent local courts.

By using our online record store, you agree to comply with these terms and conditions. If you have any questions or concerns, please feel free to contact us.

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